Frequently Asked Questions

Is it safe to order through your site?

Yes!  Your order will be processed through our secure, encrypted payment gateway including Pay Pal.

Paypal

How long will it take to get my order?

All custom orders will be processed and shipped within two to four weeks after payment receipt and confirmation.  Should you request expedited shipping, please add $15 for a Rush order confirmed by email or telephone and choose UPS/Fedex Overnight or 2nd Day Air.

How is my order shipped?

All orders are shipped F.O.B. Oakland, California by USPS Priority Mail with insurance / delivery confirmation for receipt in 5-7 days, or UPS / FEDEX Ground in 3-5 business days, unless otherwise noted on the website.

If you prefer Overnight Shipping, please email us at orders@tamaradesign.com and we will quote a price for additional shipping costs for your purchase via Express Mail, or Fedex / UPS 2nd day Express Air.

Wholesale Inquiries / Corporate Gift Accounts

Tamara Designs would love to do business with you!
Please send us your re-sale tax ID number along with your Retail Store / Corporation Name, website address, mailing & billing address, phone, email & contact person along with a brief description of your establishment to: wholesaleinquiry@tamaradesign.com. Our wholesale pricing structure will be shared upon receipt and verification of above information. Shipping charges are applied to total weight of order and shipping destination.

For exact shipping cost of your order, please email wholesaleinquiry@tamaradesign.com. Once your account is set up you can use the voucher code WHOLESALE at checkout. You must have an actual store in order to set up a wholesale account. We are not currently set up to sell to retail websites. Our inventory are limited editions and one of a kind pieces so we do not have a complete print catalog. Our website is our catalog, so check back often and send inquiries about quantities, for any particular piece/s to wholesaleinquiry@tamaradesign.com Please note our minimum order of $300.00.

Sales Tax

Tamara Designs collects 8.25% sales tax on all items shipped within California.

Charitable Events / Fundraisers

Tamara Designs would be happy to consider participating in your charitable event or fund raiser for your Community, Organization or Association. To be considered, please contact Tamara at info@tamaradesign.com and give us the name of your Organization, event name & date, contact person and any other information pertinent to the specific event. We will contact you by email to inform you if we are able to participate. We apologize, but we since we are a small company, we can only participate in a limited number of events per year and they are on a first come first served basis.

What is Your Return Poilicy?

All Tamara Designs are fully guaranteed to your satisfaction. Should you find that you would like to return a purchase you may request a merchandise exchange or a full refund, within 30 days. Only items that are in perfect condition will be accepted for exchange or refund. Buyer is responsible for all shipping and handling costs.

Repairs / Alterations

Within 60 days, repairs are free of charge. Fees for repairs after 60 days or customized alterations will be considered per piece, please contact via email. Buyer is responsible for all shipping and handling costs on repairs and alterations after 30 days.

What customized jewelry information was incorrect?

If the information regarding birth dates, birth times or locations for customized jewelry was inccorect, please email us as soon as possible so we may catch the error in time. If not, we will reconfigure your jewelry to reflect the correct coordinates for an adjustment fee of $25.

Jewelry Care

Tamara Designs art to wear should be treated gently. Each design should be kept in the velvet storage bag included with purchase. Sterling silver and gold metal finishes will oxidize tarnish over time. Keep jewelry away from chemicals found in perfume or hair products. Polish gently with a moist cloth if needed.

Gift Certificates

Celebrate a special occasion! Give a Tamara Design Gift Certificate for a memorable, personalized treasure.